Support & Service Overview

If you can't find the answer in the FAQ pages or Manuals, please e-mail with a full description of the problem, type of product and Firmware version to:-

zigbeesupport@telegesis.com

Frequently asked questions - FAQs

Download Manuals

How to build a PC application to use AT commands

Play video - How to set up your demonstration kit

Telegesis has developed a warranty, service and repair strategy that allows a first class cost effective service to be provided to the VAR chain and direct customers.

Warranty, Service and Repair

Products will have a 90-day to 1-year warranty depending on the customer.  The company will use a database to authorise and track warranty, service and repair operations.  The database will allocate a Returns Material Authorisation number against which warranty, service and repair operations will be carried out.  The RMA number must be printed on a service label attached to the returned goods.  All units arriving at the Telegesis service centre without a RMA number will be quarantined until a RMA number has been issued.

  Fill out RMA form